At The Farmers Bank we stand side-by-side with each of you as the coronavirus (COVID-19) continues to impact communities across the county and our economy. As a local community bank, we understand the vital role we play in the health and financial well-being of our customers, employees and communities. All ten of our banking centers are located right here in Central Indiana which gives us a unique perspective on your current needs. We want you to know that we are here for you as we navigate these uncertain times together.
We have implemented several payment relief options to assist you with your payments should you need them due to the unstable conditions surrounding our country and communities. If you need to utilize any of the payment relief options below, as a result of your impact from the coronavirus pandemic, please contact us at 765-654-8731.
Here are just a few of the options we have in place:
- Consumer Transaction Fee Suspension – we are suspending our fees for using other banks’ ATMs and CD early withdrawal penalities.¹
- Consumer Transaction Fee Reimbursement – customers will be reimbursed for ATM usage outside of our network (not a Farmers Bank ATM).¹
- Installment / Auto Loan payment deferral program – those in need may defer payments up to 90 days without credit bureau impact, with all modification fees waived.¹
- Mortgage and Home Equity Loan payment deferral program – those in need may defer payments without credit bureau impact and have modification fees waived. ¹, ²
- Repossession Halt Program – we are not beginning any new vehicle repossessions or starting any new property foreclosures on consumer real estate loans for 30 days.¹
Also, please know that we have and will continue to make all bank services available to you during this time. Your funds will remain available to you. We also want to remind you that with regards to Governor Holcomb’s current stay-at-home order, The Farmers Bank is considered “essential” as we are part of the essential critical infrastructure for the financial services sector to process and maintain systems for processing financial transactions and services.
Since March 19, we have been working diligently and implemented several options to ensure you have and continue to have multiple options for accessing your funds. If you are not already using any of the products and services mentioned below, you can find more information at www.thefarmersbank.com or contact your local Farmers Bank branch for assistance in using these products and services.
Here are just a few of the options we have in place:
- Lobby services are available at all locations except Wesley Manor by appointment.
- We have extended our telephone customer service hours on Monday – Friday from 7 a.m. to 7 p.m. and on 9 a.m. to noon on Saturday.
- We are offering drive-up banking hours at all locations except Wesley Manor.
- We have extended our drive-up banking hours at our Frankfort and Lebanon locations to Monday – Friday from 7 a.m. to 7 p.m. and on 9 a.m. to noon on Saturday.
- Online and Mobile Banking – Check balances, pay bills, transfer funds, and deposit checks with our Farmers Bank Mobile Banking App.
- ATMs – Get cash, transfer funds, check balances, and make deposits.
We will continue to actively monitor the coronavirus (COVID-19) situation, along with recommendations from the CDC and federal, state, and local government agencies. We understand this is a very fluid situation and will continue to share important updates on our website at www.thefarmersbank.com and on our social media pages on Facebook, Twitter, and LinkedIn.
We thank you for your patience and continued cooperation during this time. If you have a special circumstance or need additional assistance, please contact us at 765-654-8731. We are available from 7 a.m. to 7 p.m. on Monday – Friday and from 9 a.m. to noon on Saturday.